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Frequently Asked Questions

Have questions about AOG Onsite? We've got the answers.

Why Does Our Technical Operations Team Need A Real Time Collaboration System?

Plain and simple, your Technical Ops group needs every available resource at its disposal to combat the exorbitantly high costs associated with maintenance driven flight delays and cancellations. The ability to instantly extend the reach of every expert in your operation is essential to meet your reliability goals and drive those costs down.

Did You Say That AOG Onsite Broadcasts Live Video & Audio Direct From The Mechanic?

Indeed it does! Instead of "fixing airplanes by phone", maintenance controllers and related can provide technical expertise and knowledge as if they were standing out at the airplane. In fact, you can immediately have an entire team of experts onsite!

We Use Still Photos To Assess Damage. Why Is Live Video Necessary?

Still photos used to be nice for preliminary evaluations of aircraft damage. However, they usually find their way onto the Internet where anybody and everybody can see them. Furthermore, even after still photos are taken, most structures engineers and sheet metal gurus still have questions. AOG Onsite live video allows those questions to be instantly answered.

What Other Aircraft Maintenance Processes Require Real Time Interaction?

Here's a few of the ways!

• MEL/DDPG Compliance - Are your controllers certain that dispatch deviation procedures are being carried out correctly and completely? The only way to be certain is to be Onsite.
• Component Location Assistance - Minutes Matter! Don't wait for the mechanic with limited fleet type familiarity to find the correct location of a part. Guide him or her right to it instantly.
• Making Informed Decisions - Is it going to be fixed in ten minutes? Forty five minutes? Three Hours? Make your decisions based on what you see, not what someone is telling you. Get the big picture.
• Matching Spares - Ever have that sinking feeling when a unit such as a hydraulic line arrives and it doesn't match the one that was described? Everyone will be on the same page if they can all view it from the perspective of the onsite mechanic.

Is AOG Onsite Secure?

Far too many potentially damaging photos of your operations are floating on various websites. AireXpert recognizes the proprietary and confidential nature of airline communications. Industry standard security protocols (including SSL) and policies ensure that your communications remain YOURS.

Don't Airline IT Projects Take Forever to Implement, and Won't It Create Alot of Extra Work For Me?

AOG Onsite proves that IT doesn't have to be difficult to create instant returns, it doesn't have to be time intensive, and it doesn't have to add to your busy workload. We're here to support your technical operations, and we understand that WE have to make it work for YOU. Not the other way around.

Our IT folks are Outsourced/Off-Site/Non-Existent....How Do We Support AOG Onsite?

Quite simply, leave it to us. Regardless of whether you've got a fleet of five or five hundred, we're available to take care of AOG Onsite so you can concentrate on bigger issues.

We've Got a Large Base of On-Call and Outsourced Maintenance Providers. Can We Use AOG Onsite?

AOG Onsite is specifically developed to meet the needs of third party providers, who may often have limited systems familiarity. AireXpert Technics can provision all of the hardware, software, network and equipment peripherals that your maintenance providers will need.

How Can I Find Out More?

Give us a shout. We'll answer your questions.